SeoulGlowup offers dedicated support for all customer inquiries.
From product questions to order assistance, our team is here to help.

• Product & brand guidance
• Order tracking & updates
• Shipping & delivery support
• Payment & tax information
• Returns & refunds
• Membership & marketing inquiries

We aim to provide a seamless shopping experience for both domestic and international customers.
If you need additional support, please contact us through our customer service channel.

SeoulGlowup offers domestic and international shipping through reliable logistics partners.

■ Domestic Shipping (South Korea)
• Processing Time: 1–2 business days
• Delivery Time: 1–3 business days after dispatch
• Tracking: Available for all orders

■ International Shipping
• Processing Time: 2–4 business days
• Delivery Time: Varies by destination and customs clearance
• Tracking: Provided when available
• Customs & Duties: May be charged by the destination country. Customers are responsible for applicable fees.

■ Order Processing
Orders are processed on business days (excluding weekends and public holidays).
Orders placed after cut-off time will be processed the next business day.

■ Shipping Notifications
You will receive email notifications once your order has been confirmed and dispatched.

■ Lost or Delayed Parcels
If your parcel is delayed or missing, please contact Customer Support for assistance.

For additional questions, please visit the FAQ page or reach out directly.

For hygiene and product safety reasons, returns are not accepted once an order is completed.

Damaged, defective, or incorrect items are eligible for replacement.

To request a replacement, please contact us within 7 days of delivery and include clear photos of the product and packaging.

We currently accept card payment only.

All orders are prepaid and non-refundable.

Prices are displayed in USD.

Local customs duties, VAT, or import taxes may apply depending on your country.

These fees are the responsibility of the customer.

SeoulGlowup is a curated beauty platform inspired by the modern spirit of Seoul.
We partner with trusted Korean brands and select products that reflect clean
formulations, elegant textures, and trend-forward sensibilities.

From skincare to fragrance and makeup, we introduce essentials that highlight
the refined ease of K-Beauty—simple, effective, and quietly luxurious.

More than just a marketplace, SeoulGlowup curates the nuance and mood of Seoul,
sharing its culture of care with customers around the world.

For inquiries about orders, products, or customer service, please contact us at:
Email: support@seoulglowup.com

Business hours (KST):
Mon–Fri, 10:00 — 18:00
Closed on weekends and public holidays.

We aim to respond within 1–2 business days.